External hard drives
We assess drives that disconnect, fail to mount or cannot be accessed by the computer.
Assessment of inaccessible or at-risk files on supported storage devices.
Book a RepairIf files have become inaccessible or a storage device is behaving unusually, avoid repeated recovery attempts and describe what happened. We can assess the device and discuss possible options. Recovery cannot be guaranteed and depends on the media condition and the nature of the fault.
An inaccessible file may result from several different storage or system issues. Avoid repeated recovery attempts where the data matters; available options depend on the device condition and the nature of the fault.
These are some of the issues we assess. We discuss repair or upgrade options after reviewing the fault.
We assess drives that disconnect, fail to mount or cannot be accessed by the computer.
We review access and recognition issues on desktop and laptop drives.
We assess supported SSDs and discuss possible next steps based on the drive and the reported fault.
Tell us which files are missing and what changed before you first noticed the problem.
We can assess whether the storage in a laptop that will not boot can be accessed separately.
We discuss the files you need most and any earlier recovery attempts before proposing next steps.
We use the symptoms and equipment details to decide which checks are appropriate.
We explain the findings, proposed work and relevant parts or compatibility considerations.
You can review the scope and cost and ask questions before deciding whether to proceed.
We start with the symptoms and recent changes to narrow down what needs checking.
We explain the findings in plain language so you know what options are available.
We discuss the proposed work and its cost with you before you decide to go ahead.
We discuss repair, upgrade or replacement options based on the condition of your equipment.
We work with laptops, desktops and consoles as well as servers and point-of-sale equipment.
You can review the scope of the proposed work and ask questions before approving it.
Questions
Recovery depends on the storage type, the fault and the condition of the device. We discuss what appears possible after an assessment.
Yes. Share the model and whether it disconnects, makes unusual noises or appears on any computer.
We can assess the storage separately where the device design and storage condition allow.
Tell us which files you need, what happened before they became inaccessible and what recovery or repair steps have already been tried.